Book recommendations

                                                                                                                      By: Karla Vadillo

Reading is a must for all of us, either we decide to use it in the traditional way (book) or Nook, ipad, laptop or iphone; it is a fulfilling form of learning. Reading opens our eyes and minds to new points of views, philosophies and cultures. Today, I want to recommend you the following:

The New Gold Standard: the 5 Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company

Written by Joseph A. Michelli this author had the gold opportunity to an all access pass, so to speak to The Ritz-Carlton Hotel Company on all levels and in several countries. You will have the opportunity of an in depth approach to the company, the way they work, think, evaluate, benchmark, among some aspects covered by it. It also includes examples of the concepts reviewed. The former General Manager of the property in Cancún, Hermann Elger was interviewed for this book and is now General Manager at the Montage Beverly Hills.

Kiss Theory Good Bye

Written by Bob Prosen, this book offers –in a different light- 5 ways to get extraordinary results in any company. Best of all, points out that we need to avoid witch hunting (seeking culprits) because the only guilty party is bad administration. Breaks down the concepts shown in a digestible way and grounds them so we are able to get a clear idea of what Mr. Prosen is getting to with the content of his book. The book has received some awards such as the Best Books Award Winner by USA Books News, Book of the Year Award by Foreward´s Magazine and The Independent Publisher Book Award.

The Soul of a Chef: the Journey Toward Perfection

Michael Ruhlman registered for the Certified Master Chef exam just to travel into the heart of the Chef profession. What is really good and traps you into this novel are the colleages of Ruhlman, also taking the exam: Thomas Keller (The French Laundry, Bouchon), Bryan Polcyn (Five Lakes Grill) and Michael Symon (Lola Bistro and Wine Bar). Even if your business or career is not related to the food industry, this book is indeed an excellent journey into perfection, quality, nerves of steel and excellence. If you are thinking about or studying to become a Chef, this book is a must-read.